Download general terms and conditions

Company
name:           Plotz
address:        Klarendalseweg 178
                    6822GH Arnhem
email:           info@plotz.nl
KvK:             09192173
BTWnr:         NL1552.60.364.B01
IBAN:           NL98INGB0004202818
BIC:             INGBNL2A


These general conditions apply on all orders at Plotz
By placing an order you agree to these terms.
The general terms can be complemented or changed in time.
 
Copyright
No part of this site may be copied, distributed or reproduced without first requesting permission from the owner of Plotz.
 
Offers
Plotz reserves the right to change prices, especially when necessary on the basis of (legal) regulations.
 
Order
You can order at www.plotz.nl 24 hours a day, 7 days a week. Orders by telephone or written orders are not possible.
After placing an order online, you will receive a confirmation by e-mail.
The items are sent when Plotz has received the payment.
 
Prices and Payments
The prices for the products are in euros, excluding shipping costs. The payment options are: iDEAL, PayPal, creditcard (via PayPal) or in advance by bank.
Bankdetails: IBAN: NL98INGB0004202818, BIC: INGBNL2A, Attention Plotz, Arnhem
Orders that are not paid within 14 days will be cancelled.
 
Delivery
Plotz supplies only after receiving the payment.
After receiving the payment, the items are shipped within one week sent via TNT or other reliable shippingcompany.
If the deliverytime can not be achieved due to circumstances you will be informed. Then you can cancel the order or agree with a longer delivery time.
Plotz is not responsible for late delivery due to incorrect address assignment.
 
Shipping
The products are mostly shipped in boxes that fit through the letterbox.
In the product price, the shipping costs are not included.
The shipping costs are € 3.50 per order within the Netherlands and € 6.00 per order within Europe.
 
Returns
For all products you have a withdrawal period of 14 days starting on the day of acceptance. During this time you may return the goods without giving a reason.
If you want to return a product, you should report it by email.
The costs of returning a product are for your own expense.
Unstamped or insufficiently stamped packages will not be accepted.
When the product is undamaged, unused and with original packaging and tags Plotz will refund within 30 days after receiving the product.
 
Warranty
If the product is defect or incorrect please report it within 7 days by email.
After receiving the returned product Plotz will refund or replace it, this in consultation with the customer.
The returned product must be undamaged, unused and come with original packaging and tags.
The warranty is inapplicable if the defect is caused by improper or unreasonable use.
 
Privacy
Plotz respects the privacy of all customers and ensures that the personal information you have given is confidential. Plotz will not sell or distribute personal information.
 
Liability
Plotz tries to represent the colors of the products as accurately as possible. The colors on screen will always be slightly different from the real products. However this is no reason to return a product.
Small deviations in images and measurements can not lead to compensation or repeal.
Plotz is not responsible for any print or typographical error which unintentional  displays misinformation.